Shipping policy

Last Updated: October 29, 2026

We can't wait for your new pairs to arrive! ♡

At Sunday Pairs, we work with trusted fulfillment partners and shipping carriers to get your orders to you as efficiently as possible. Please review our shipping policy before placing an order.

1. Shipping & Delivery Times

Our estimated delivery timeframe is approximately 5–10 days, unless otherwise specified on the product page or during checkout.

Delivery times are estimates and are not guaranteed arrival dates.

Actual delivery times may vary depending on product availability, order processing, shipping destination, carrier operations, and circumstances beyond our reasonable control.

Orders may experience additional delays during holidays, promotional events, periods of high demand, severe weather, or carrier disruptions.

We make reasonable efforts to meet advertised fulfillment and delivery estimates. If we cannot ship an order within the applicable promised shipment period, we will provide the notices, cancellation options, and refunds required by law.

2. Order Processing & Fulfillment

Orders are typically submitted for processing shortly after payment is confirmed.

Sunday Pairs works with third-party suppliers and fulfillment partners to prepare and ship orders. As a result, processing and dispatch times may vary depending on the product and fulfillment location.

Orders placed on weekends or holidays may require additional processing time.

Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be accommodated.

3. Shipping Locations

We ship to eligible destinations made available during checkout.

Shipping availability may vary depending on the products ordered, the delivery destination, and our fulfillment partners' capabilities.

We reserve the right to decline or cancel orders to addresses or regions that our shipping partners cannot reliably service.

If an order cannot be fulfilled or shipped to the provided destination, we will notify the customer and issue an appropriate refund.

4. Shipping Rates

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.

Rates may vary based on the shipping destination, selected products, applicable promotions, and available delivery methods.

We may periodically offer free shipping, discounted shipping, or other promotional shipping arrangements.

Any applicable eligibility requirements or minimum purchase amounts will be communicated with the promotion.

5. Multiple Shipments & Packaging

Because Sunday Pairs works with multiple fulfillment partners, items purchased in the same order may ship separately.

Your order may arrive in multiple packages on different dates, even if all items were purchased together.

Packages may also originate from different fulfillment locations, including third-party warehouses or international shipping facilities.

Packaging may vary depending on the supplier and fulfillment location.

Separate shipments do not necessarily indicate that any part of your order is missing.

6. Order Tracking

When tracking information is available, it will generally be provided through an email notification or the order status page.

Please be aware that tracking information may not update immediately after a shipping label is created or a package is handed to a carrier.

Tracking updates and estimated arrival dates are provided by third-party shipping carriers and may change during transit.

If your tracking information appears inactive or incorrect for an extended period, please contact info@sundaypairs.comso we can investigate.

7. Shipping Delays

While we make reasonable efforts to ensure timely fulfillment, delays may occur due to circumstances including:

Supplier processing or inventory disruptions.
Shipping carrier delays or operational issues.
Severe weather or natural disasters.
Customs inspections or clearance procedures.
Holidays and unusually high order volumes.
Transportation interruptions or other events outside our reasonable control.

Sunday Pairs cannot guarantee that every package will arrive within the estimated delivery window.

However, we remain responsible for complying with applicable shipping and consumer protection laws.

If an order cannot be shipped within the applicable promised shipment period, we will notify the customer and provide legally required options, including consent to a revised shipment date or cancellation for a full refund.

If we are unable to fulfill an order, we will issue the appropriate refund.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please double-check your name, street address, apartment or unit number, city, state, and postal code before placing an order.

If you notice an error, contact info@sundaypairs.com immediately.

We will attempt to accommodate address corrections when reasonably possible, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

If a delivery fails due to incorrect or incomplete information provided by the customer, additional charges may apply for reshipment, where permitted by law.

Any refund eligibility will depend on the circumstances and applicable consumer protection laws.

9. Lost or Missing Packages

If your order has not arrived within the applicable delivery window, please contact us at info@sundaypairs.com with your order number.

We may review tracking records, delivery confirmation information, carrier documentation, and fulfillment records to investigate the issue.

If a package is confirmed lost in transit or otherwise not delivered under circumstances requiring a remedy, we will provide an appropriate resolution, including a replacement or refund where required by law.

We reserve the right to investigate missing-package claims and request reasonable supporting information before approving discretionary replacements or refunds.

Tracking information and delivery confirmation are relevant to our investigation but do not automatically eliminate any legal rights relating to non-delivery.

10. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

Your mailbox, front entrance, or designated delivery area.
Apartment or building mailrooms.
Other household members who may have accepted the package.
Nearby locations where the carrier may have placed the delivery.

If the package remains missing, please contact us so we can review the available delivery information.

Claims involving packages marked delivered will be evaluated individually.

We do not automatically issue refunds or replacements for unverified claims of theft or missing packages. However, we will honor any remedies required under applicable law.

11. Refused, Unclaimed, or Returned Packages

Packages may be returned to their shipping origin if delivery is refused, the address is incorrect, or the shipment remains unclaimed.

If a package is returned for reasons attributable to the customer, reshipment may be subject to additional shipping charges.

Returned packages are not automatically eligible for refunds, particularly when the return results from an incorrect address, refusal of delivery, or failure to collect the package.

Refund eligibility will be reviewed in accordance with our Return & Refund Policy and applicable law.

12. International Orders & Customs

If international shipping is available at checkout, additional delivery time may be required.

International shipments may be subject to customs inspections, import duties, taxes, or other government-imposed charges.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties and taxes collected by destination-country authorities, subject to any disclosure requirements and applicable law.

Customs clearance timelines are determined by the relevant authorities and may affect delivery estimates.

Sunday Pairs cannot control customs processing, but we will comply with applicable consumer protection and shipping requirements.

13. Order Changes & Cancellations

We begin processing orders shortly after they are placed.

Once fulfillment has started, we may be unable to cancel an order, change the shipping address, or modify the items purchased.

If you need assistance, please contact info@sundaypairs.com as soon as possible.

Requests to cancel an order after shipment are generally subject to our final-sale Return & Refund Policy.

Nothing in this section restricts cancellation or refund rights required by applicable law.

14. Shipping Refunds

Shipping charges are generally nonrefundable when a customer receives an order as agreed and subsequently requests a discretionary return or cancellation.

However, if Sunday Pairs cancels an order, cannot fulfill an order, or is legally required to provide a full refund, applicable original shipping charges and taxes will be refunded as required by law.

We do not impose shipping or handling deductions on refunds where prohibited by law.