Refund policy

Last Updated: October 29, 2026

At Sunday Pairs, we want you to love every pair you receive. Please review our return and refund policy before placing your order.

All Sales Are Final

Due to the personal nature of our products and our fulfillment process, all sales are final unless otherwise required by applicable law.

We do not accept returns or exchanges for changes of mind, personal preferences, or customer ordering mistakes.

This includes, but is not limited to:

Ordering the wrong size, color, style, or quantity.
Changing your mind after placing an order.
Personal dissatisfaction with a product that matches its description and is free from defects.
Minor variations in color, texture, pattern placement, or appearance that do not materially differ from the product description.
Products purchased during sales, promotions, or bundle offers.

Please carefully review product descriptions, sizing information, and order details before completing your purchase.

Our final-sale policy does not affect your rights if an item arrives damaged, defective, incorrect, materially misrepresented, or is not delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@sundaypairs.com.

We recommend contacting us within 14 days of delivery so that we can investigate the issue promptly. This recommended reporting period does not limit any rights available under applicable law.

When contacting us, please include:

Your order number.
A brief description of the issue.
Clear photographs of the affected product and packaging, if available and reasonably necessary to evaluate the issue.

We may request additional information to verify the issue and determine an appropriate resolution.

Depending on the circumstances and applicable law, eligible claims may be resolved through a replacement, refund, or another appropriate remedy.

We reserve the right to review claims individually and decline requests that are fraudulent, unsupported, or unrelated to a product defect or fulfillment error, provided doing so does not conflict with applicable consumer protection laws.

Lost, Missing, or Undelivered Packages

If your package has not arrived within the applicable delivery window, please contact us at info@sundaypairs.com.

We will review the order's tracking information and, when appropriate, coordinate with our fulfillment partners or shipping carriers to investigate the delivery status.

If a package is marked as delivered but cannot be located, we recommend checking the delivery address, surrounding property, and any available building mailroom or parcel reception area before contacting us.

Claims involving packages marked delivered will be reviewed individually based on available delivery records and investigation findings.

If an order is confirmed lost in transit or has not been delivered as required, we will provide the appropriate remedy, including a replacement or refund where required by law.

We do not automatically issue refunds for unverified claims of loss, theft, or missing deliveries. However, tracking information alone does not eliminate any legally required remedies.

Order Cancellations and Changes

We begin processing orders as quickly as possible to ensure timely fulfillment.

If you need to cancel or modify an order, please email info@sundaypairs.com immediately with your order number.

We will make reasonable efforts to accommodate requests received before an order enters fulfillment, but cancellations and modifications are not guaranteed.

Once an order has entered fulfillment or shipped, we generally cannot cancel or modify it for reasons of customer preference.

Any cancellation rights required by applicable law, including rights relating to delayed shipments, remain unaffected.

Shipping Delays

Our estimated delivery timeframe is typically 5–10 days, unless otherwise indicated at checkout or on the applicable product page.

Delivery estimates are not guarantees. Actual delivery times may vary due to fulfillment operations, carrier delays, weather, holidays, and other circumstances.

If we cannot ship your order within the applicable promised shipment period, we will notify you as required by law and provide the appropriate options, including consenting to a revised shipment date or canceling for a refund.

If your order cannot be fulfilled, or if a refund is otherwise required under applicable shipping regulations, we will issue the required refund promptly.

Our final-sale policy does not eliminate your rights relating to unshipped merchandise.

Refund Eligibility and Processing

Refunds are generally available only when:

An order is canceled by Sunday Pairs before fulfillment.
A purchased item is unavailable and cannot be fulfilled.
A product arrives damaged, defective, incorrect, or materially different from its description and a refund is the appropriate remedy.
An order is not shipped or delivered under circumstances requiring a refund.
Applicable law otherwise requires a refund.

Approved refunds will ordinarily be issued to the original payment method used at checkout.

We will initiate refunds within the timeframe required by applicable law. Once processed, the time required for funds to appear in your account may depend on your payment provider or financial institution.

Where a full refund is legally required, it will include applicable original shipping charges, taxes, and other required amounts.

We do not substitute store credit for a monetary refund when a monetary refund is required by law.

Return Shipping and Unauthorized Returns

Please do not send products back to Sunday Pairs or directly to our fulfillment partners without contacting us first.

We do not maintain a general return-by-mail program for final-sale merchandise.

If a physical return is necessary for an approved claim, we will provide return instructions and an appropriate return destination.

Where the return results from our error, defective merchandise, or another circumstance requiring us to cover return costs, Sunday Pairs will provide or cover the appropriate return shipping.

Items sent to an unauthorized address without prior return instructions may not be processed as returns.

This does not affect any mandatory consumer rights.

Promotional Orders and Bundles

Products purchased as part of a promotional bundle, multi-buy discount, seasonal sale, or other special offer are subject to the same final-sale policy.

We do not offer partial returns, exchanges, or refunds for individual items within a bundle solely because a customer changes their mind or no longer wants a particular item.

If an individual item within a promotional order is defective, incorrect, missing, or otherwise eligible for a refund, we will determine the appropriate remedy based on the circumstances and applicable law.

Any partial refund will account for the actual promotional pricing and any additional amounts legally owed.

Product Appearance and Variations

We make reasonable efforts to represent our products accurately through descriptions, specifications, and imagery.

Please be aware that colors may vary slightly depending on screen settings, lighting, and individual manufacturing variations.

Some product photography may be digitally edited, enhanced, or created for illustrative purposes. Product descriptions and material specifications should be consulted when evaluating an item.

Minor variations that do not materially affect the product's description, quality, or functionality are not ordinarily grounds for a return or refund.

This provision does not restrict remedies for materially inaccurate descriptions, misleading representations, or defective merchandise.

Customer-Provided Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment.

If an order is returned or cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply before reshipment, where permitted by law.

Any refund or replacement eligibility will be determined based on the circumstances and applicable legal requirements.

Fraudulent Claims and Policy Abuse

Sunday Pairs reserves the right to investigate suspected fraudulent refund requests, false claims of non-delivery, manipulated evidence, or repeated misuse of our policies.

We may request reasonable supporting information and decline discretionary refunds or replacements where a claim is determined to be fraudulent or invalid.

Nothing in this section limits your right to raise a legitimate complaint, seek a legally required remedy, or dispute a transaction through your payment provider.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify consumer rights or remedies that cannot legally be waived.

Where applicable law provides additional rights regarding defective goods, non-delivery, cancellation, or withdrawal from a purchase, those rights will take precedence over conflicting provisions in this policy.